Returns & Exchanges

At MAHI Leather, we stand by the quality of our craftsmanship and offer a 30-day return policy for all unused, non-personalized items. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges to ensure your total satisfaction.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and reason for return to receive a unique Return Authorization (RA) number.

• 2.
  Prepare the Package

  Securely pack your item in its original protective dust bag and shipping box, ensuring all tags are attached and the RA number is clearly marked on the outside.

• 3.
  Ship the Item

  Send your package via a tracked courier service to our distribution center; we recommend keeping your tracking receipt until the return is confirmed.

• 4.
  Inspection and Refund

  Once our workshop inspects the item for its original condition, we will process your refund or exchange within 5-7 business days to your original payment method.